Make customer contact personal!

Customers’ motives for contacting companies have remained unchanged for decades, while customer standards are constantly changing. At Engage, we continuously check whether set objectives continue to match customer expectations. A great experience for all really excites us, which is why we make every contact easy, personal, and valuable for our customer experts, our partners, and […]

How can WFM make your customer service even more efficient?

The labour market is currently in a state of flux. Entire industries have come to a standstill while other sectors are struggling with understaffing. Working online, changing mobility, and a changed attitude towards work ethics and productivity are permanently changing the working climate. How can workforce management (WFM) contribute to this? We asked Robert van […]