Multilingual customer contact

European consumers are becoming increasingly international. Cross-border shopping is growing in popularity. This offers huge growth potential for online retailers when it comes to international sales. With a population of 17 million, the Netherlands quickly proves too small for many ambitious entrepreneurs.

Engage has a multilingual team of customer experts working in their native languages. They represent a variety of languages, including English, German, French, Portuguese, Italian, and Spanish. These international customer experts are aware of the cultural differences, payment preferences, customer expectations, etc., which inspires confidence in your customers. If your customer service employees are unable to deal with questions and complaints in multiple languages properly, it’s a good idea to call in a customer contact organization with expertise in multilingualism.

There’s a growing need to speak to customers in their native language. At the same time, many organizations are somewhat reluctant to outsource their service knowledge and expertise. There are a number of aspects to consider when choosing between setting up your own customer service or outsourcing; the number of countries where you have customers, the accessibility requirements of your organization, the domestic and international growth you expect or hope for, and the skills of your current staff. Outsourcing your customer service allows you to focus on your business. These are all factors worthy of consideration. Often, customers only feel truly connected to a brand, organization, product, or service once they grasp the power of a story. By providing clear information and communication channels in different languages, you immediately contribute to a sense of familiarity. This fosters a connection with your customers and creates trust.

One of the Netherlands’ neighbours has a healthy economy and four times as many inhabitants: Germany. Given the differences between the Dutch and German markets, it’s impossible to replicate the Dutch strategy and be equally successful with our eastern neighbours. What is possible is to combine the best of both worlds! To ensure flexibility and scalability for all our German-speaking customer contacts, we have an office in the heart of Essen. Our partners in Germany are primarily SMEs, scale-ups, and international (often originally Dutch) companies taking the step to the German market. They need German-language support and are looking for a partner who can take care of their business and think along with them.

Would you like to know more about outsourcing your domestic or international customer service? Contact Steffi Brodkorb by e-mailing steffi.brodkorb@vanadgroup.com or calling +31 (0)6 48136423

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