Academy

VANAD Academy and its trainers are enthusiastic and skilled developers and facilitators of inspiring training and education programmes to develop and challenge internal and external Human Talents. In addition to thorough professional Customer Contact and Customer Service training (the content of which is in accordance with the CSF Branch Certificate), we provide tailor-made training and development programmes for teams and employees in all sectors.

VANAD Academy’s vision is to inspire and challenge every employee within the VANAD Group to develop themselves to make a difference, today and in the future. VANAD Academy offers an online easy-to-use responsive learning platform for every employee within the VANAD Group (both in the Netherlands and abroad). This learning platform is central to the development of the employee throughout their career and can be fully linked to existing external systems, so that the content from other systems can easily be integrated into the learning trajectory that is set up for the platform. The platform is complemented by a learning by gamification app and classroom training. Of course, these tools can also be used for the employees of our partners.

Managed Insourcing

Managed Insourcing is a customer-contact solution in which your organisation brings expertise in-house. Looking for complete peace of mind when it comes to improving customer-contact

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Outsourcing

Outsourcing is a customer-contact solution for organisations looking to partially or completely outsource customer contact to VANAD at our campus in Capelle aan den IJssel.

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