Greenwheels & Engage:cross-border partnership

The challenge

Greenwheels has been active on the German market for some time, but with its increasing growth it has now decided to work with the Engage people and technology in Germany as well. Since February 2017, Engage has provided full customer service for its Dutch customers from its headquarters in Capelle aan den IJssel. With expansion into Germany, the partnership acquired an international dimension at Engage’s German site in Essen.

The solution

For Andrew Berkhout, Managing Director of Greenwheels, the expansion of this cooperation is logical: “We are delighted with our partnership with Engage in the Netherlands and are now also using our cooperation in Germany to better and more quickly serve our German customers.” Berkhout considers a single partner for both countries to be an advantage.

“Engage understands our business, supports us as a partner and challenges us. This is precisely what we need to offer our customers in Germany the ultimate customer experience.”

Andrew Berkhout

Managing Director at Greenwheels

Succes factors

“We are delighted to have extended our partnership with Greenwheels to Germany,” said Lenhard Los, CEO of VANAD Engage in the Netherlands and Germany. Despite the differences between the two countries, cultures and customer expectations, our existing relationship enables us to extend cooperation to Germany. Working with Greenwheels over the years, a close partnership has developed in which the contribution of knowledge and expertise has led to joint improvements in service to Greenwheels customers. The fact that we work from both the Netherlands and Germany only makes our partnership more powerful.

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