Outsourcing is a customer-contact solution for organisations looking to partially or completely outsource customer contact to VANAD at our campus in Capelle aan den IJssel. It is an interesting solution if your organisation has a shortage of space, wants to save on costs, does not have the right expertise in-house or would rather be fully unburdened.

Outsourcing your customer service therefore has many advantages. You will work with a dedicated team that we have in place to improve your customer contact and processes to achieve, for example, cost savings or contact reduction. Our experience in recruitment enables us to recruit and select the right employees for your organisation. Our VANAD Academy provides both training and continuous development of employees. Since the Balanced Labour Market Act (WAB) we offer our employees more stability and the loyalty of our employees is higher than ever.

Read about Transavia’s experience here: More than an outsourcing partner

Managed Insourcing

Managed Insourcing is a customer-contact solution in which your organisation brings expertise in-house. Looking for complete peace of mind when it comes to improving customer-contact

Lees verder »


VANAD Academy and its trainers are enthusiastic and skilled developers and facilitators of inspiring training and education programmes to develop and challenge internal and external

Lees verder »